COVID-19 Crisis Communications: The Challenge for Environmental Organizations
This article examines the ways ÂÜÀòÊÓÆµ organizations amended their crisis communications to underscore their relevance to crises and their role in problem-solving. At the beginning of the COVID-19 pandemic, U.S. ÂÜÀòÊÓÆµ organizations and U.S. chapters of international ÂÜÀòÊÓÆµ organizations experienced many challenges. Organizations primary focus shifted from ÂÜÀòÊÓÆµ health to crisis communicators that had to be concise, factual and compassionate. This article includes:
- A new organizational framework to crisis communication
- Crisis communications lessons and their limitations
- Criteria and cases
Recommended for professionals working closely with communication platforms during times of disaster or crisis.